Privacy Policy
last updated 15. October 2026
Who we are
Our Home Our Castle operates the website https://www.ourhomeourcastle.com and sells handmade and personalised needlepoint pillows.
Business name: Our Home Our Castle Eleonora Frey
Business address: Brunnenstrasse 4, 8610 Uster
Contact email: hello@ourhomeourcastle.com
Information we collect
When you browse our website, contact us, or place an order, we may collect information such as your name, email address, billing and delivery address, order details, payment-related information, and messages you send us.
We use this information to process orders, deliver products, respond to enquiries, provide customer service, and meet our legal obligations.
Payments and deliveries
Payments and deliveries may be handled by third-party service providers. These providers process the information necessary to complete the relevant transaction or delivery under their own privacy and security arrangements.
Website hosting
Our website is hosted using Webador. Information submitted through website forms and orders may be processed by Webador to provide the website and online shop services.
Website analytics
We use Google Analytics 4 to understand how visitors use our website, including which pages they visit and how they find our shop.
Analytics technologies should only operate in accordance with the applicable consent requirements. You can manage your preferences through our cookie consent settings when available.
Cookies and consent
Our website may use technically necessary cookies and other technologies required for its operation. Analytics and other non-essential technologies may be used subject to the applicable consent requirements.
You can manage or withdraw your consent through the cookie settings available on our website.
How long we keep information
We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, and legal obligations.
Your privacy rights
Depending on the laws that apply to you, you may have the right to access, correct, delete, or restrict the use of your personal information, object to certain processing, or withdraw consent.
To exercise your rights, contact us using the details in Section 1. You may also have the right to complain to your relevant data protection authority.
Sharing information
We may share relevant information with service providers that help us operate our website, process payments, deliver orders, provide analytics, or meet legal obligations. We do not sell personal information.
Contact
For questions about this Privacy Policy or how we handle personal information, contact: hello@ourhomeourcastle.com